Refund policy
Our returns & store credit policy
If you change your mind or aren't 100% happy with your item/s, we will gladly offer you store credit.
By processing your payment with OMM Label, you are accepting the following terms and conditions regarding any returns of your purchases.
Eligibility criteria
- Items must be sent back within 14 business days of receipt of goods.
- Must be a full-priced item.
- All sale items are final and cannot be returned.
- Must be unworn and unwashed with all original tags and labels attached.
- Be in a saleable condition; no fake tan, makeup or deodorant marks.
- If you/your items do not meet these requirements, OMM Label reserves the right to refuse a return and the item/s will be shipped back to you at your own expense.
- No refunds will be given
To start a return, you can contact us at hello@ommlabel.com.au.
If your return is accepted, you’ll be responsible for returning any items via post. Once your return has arrived, we'll issue your store credit to use towards your exchange item.
Items sent back to us without first requesting a return via email will not be accepted.
Store credit
- Returned items will be issued a store credit unless you have been approved for a refund due to an item fault.
- Store credits can only be used by the credit holder and are valid for 12 months, issued in the form of an electronic gift voucher.
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A store credit does not cover shipping costs and cannot be used to purchase gift cards.
Refunds/Faulty items
- Please contact us by email at hello@ommlabel.com.au within 24 hours of receiving your product if you believe it has a manufacturing fault. We will treat this with the highest priority!
- OMM Label will cover the return shipping costs of faulty or incorrect goods.
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Once deemed faulty, a refund will be issued on the form of payment made on the original purchase. It can take up to 5 business days to show up in your account.
Please note
- Shipping costs are non-refundable. If you receive a store credit, the original cost of shipping will be deducted from the credited amount.
- The cost of return shipping is at the customer’s expense, unless deemed faulty. OMM Label will pay for the return shipping costs of all faulty items.
- We recommend you to use the same mailer you receive and return your parcel via registered or traceable postal services. As all returned parcels remain the responsibility of the purchaser until received by OMM Label.
- Store credits can only be used by the credit holder and are valid for 12 months
- For hygiene reasons, Jewellery returns aren't accepted.
Still have a question? You can always contact us at hello@ommlabel.com.au -